FAQ

Q1. Do you offer combined shipping?


Yes! We offer combined shipping. Purchasing multiple items allows us to pack everything into one DHL package, which significantly reduces the total shipping cost.

Q2. How is shipping cost calculated?


Shipping is calculated based on weight (or dimensional weight) according to DHL’s international rates. Buying multiple items together often reduces the cost per item.

Q3. Can I track my package?


Yes. All orders shipped via DHL include a tracking number. You can track your package in real-time.

Q4. How long does international shipping take?


Delivery usually takes 3–7 business days depending on the destination country. Delays may occur due to customs or local delivery conditions.

Q5. Do you accept returns or exchanges?


We accept returns only for items that arrive damaged or significantly different from the description. Please contact us within 7 days of delivery with photos of the issue.

Q6. What payment methods do you accept?


We accept major credit cards, Apple Pay, Google Pay, and Shopify Payments.

Q7. Do I have to pay customs duties or import taxes?


Yes, buyers are responsible for customs duties and import taxes required in their country. These fees vary by region.

Q8. Can you mark the package as “gift”?


We cannot mark items as “gift” or undervalue the package due to international shipping regulations.

Q9. Do you ship to all countries?


We ship to most countries via DHL. If your country is not available at checkout, please contact us.

Q10. I want to buy many items. Can I get a discount?


Large orders may qualify for special shipping discounts or coupon codes. Feel free to contact us before placing your order.