配送ポリシー

Thank you for shopping with Japan Adventure.
We ship worldwide from Japan and aim to provide safe and reliable delivery of Japanese hobby items.

Please review our shipping policy below.

1. Processing Time

  • Orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During busy seasons or large sales, processing may take additional days.

2. Shipping Methods

We use reliable international carriers such as:

  • DHL

  • FedEx

  • EMS (Japan Post)

  • Registered Air Mail

The available shipping methods may vary depending on the destination country.

3. Estimated Delivery Times

Approximate delivery times:

  • Asia: 3–7 business days

  • North America: 5–10 business days

  • Europe: 5–14 business days

  • Oceania: 6–12 business days

  • South America / Africa: 10–20 business days

These estimates do not include customs delays.

4. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Package weight

  • Destination country

  • Selected shipping method

Some promotions or items may include free shipping.

5. Packaging

We take great care to protect collectible items.

  • All products are wrapped securely with bubble wrap, paper padding, or air cushions.

  • Fragile items are double-boxed when necessary.

  • Pre-owned items may include reused packaging materials to reduce waste.

6. Customs Duties & Import Taxes

  • Customers are responsible for all customs duties, VAT, and import taxes in their country.

  • These fees are not included in the product price or shipping fee.

  • If a package is returned due to unpaid customs fees, shipping charges are non-refundable.

7. Tracking Information

  • All shipments include tracking numbers.

  • Tracking details will be emailed once the order is shipped.

  • Tracking updates may take time, especially during international transit or customs processing.

8. Lost or Stolen Packages

  • Once a package is marked as “delivered”, Japan Adventure is not responsible for lost or stolen items.

  • If a package shows as delivered but cannot be located, please contact your local postal service.

9. Returns Due to Incorrect Address

If an item is returned to us due to incorrect or incomplete address information:

  • The customer is responsible for reshipment costs

  • Original shipping fees are non-refundable

Please double-check your address before completing checkout.

10. Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the package and item immediately

  2. Contact us within 7 days at [CONTACT]

  3. We will assist with compensation or replacement options (depending on stock)

11. Combine Shipping

Multiple items may be shipped together whenever possible to reduce shipping costs.
If separate shipping is required, we will notify you.

12. Contact Us

For shipping-related questions, please contact us at:
[CONTACT]